Customer Experience Concierge – Car Dealership Front Desk

Penske Automotive Group, Inc.; Livonia (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth & advancement

Job summary

Bill Brown Ford in Livonia, MI seeks a knowledgeable and friendly Receptionist to join our dealership team and deliver extraordinary customer experiences.

As the front line of the dealership, you will greet customers, answer calls, and connect them with the right team members to ensure a prompt, courteous, and professional first impression. This role emphasizes teamwork, reliability, and delivering a world-class service experience every day.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy and professionalism.

Responsibilities

• Greet customers in-person or by phone and connect them with the right dealership team members.
• Answer and direct calls, ensuring a courteous and professional first impression.
• Support the dealership sales and service teams during events and busy periods on-site.

Skills

Customer service focus

Team player

Communication skills

Organizational skills

Work ethic

Prompt customer assistance

Job description

Bill Brown Ford in Livonia, MI seeks a knowledgeable and friendly Receptionist to join our dealership team and deliver extraordinary customer experiences.

As the front line of the dealership, you will greet customers, answer calls, and connect them with the right team members to ensure a prompt, courteous, and professional first impression. This role emphasizes teamwork, reliability, and delivering a world-class service experience every day.