Customer Experience & Community Relations Specialist

Hanover Consumer Cooperateive Society; Lebanon (NH); On-site; USD 25,000 - 35,000; Full time

Job summary

Hanover Consumer Cooperative Society in Lebanon, NH is seeking a Customer Relations Specialist, the first point of contact for customers. You will foster a friendly environment while delivering excellent service and supporting the Customer Relations Center, member database maintenance, and onboarding new members.

You will collaborate with Marketing, Outreach, and store operations to ensure brand standards, train staff, and assist with signage and onboarding.

Qualifications

• Exceptional communication and customer service skills.
• Ability to collaborate with store departments and leadership.
• Proficiency with email, MS Office, and related systems.
• Attention to detail and reliable follow-through.

Responsibilities

• Delivers outstanding customer experience and supports team members.
• Responds to questions and concerns efficiently and accurately.
• Coordinates with Marketing, Outreach, and store ops to meet needs.

Skills

Communication

Customer service

Team building

Time management

Mentoring

SalesForce

Microsoft Office

Adobe InDesign

Tools

SalesForce

Microsoft Office

Adobe InDesign

Job description

Hanover Consumer Cooperative Society in Lebanon, NH is seeking a Customer Relations Specialist, the first point of contact for customers. You will foster a friendly environment while delivering excellent service and supporting the Customer Relations Center, member database maintenance, and onboarding new members.

You will collaborate with Marketing, Outreach, and store operations to ensure brand standards, train staff, and assist with signage and onboarding.