Customer Experience Coach & KPI Specialist

Energy Vault; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Health insurance

Paid time off

Job summary

An established industry player is seeking a Customer Experience Specialist to enhance the telemarketing team's performance and ensure exceptional customer service. This role involves coaching agents, ensuring Key Performance Indicators (KPI's) are met, and providing support to customers through various communication channels. The company prides itself on its unique strategy of developing expert marketers and sales professionals, creating a rewarding career experience. Join a team committed to excellence and discover how this opportunity can positively impact your career and life.

Qualifications

• High school diploma or GED with relevant experience preferred.
• 6 months of management or coaching experience required.

Responsibilities

• Ensure service meets Key Performance Indicators (KPI's).
• Coach and mentor agents to achieve departmental goals.
• Maintain knowledge of products and services offered.

Skills

Communication Skills

Coaching and Mentoring

Attention to Detail

Multi-tasking

Customer Service

Education

High School Diploma or GED

Tools

PC Knowledge

Job description

An established industry player is seeking a Customer Experience Specialist to enhance the telemarketing team's performance and ensure exceptional customer service. This role involves coaching agents, ensuring Key Performance Indicators (KPI's) are met, and providing support to customers through various communication channels. The company prides itself on its unique strategy of developing expert marketers and sales professionals, creating a rewarding career experience. Join a team committed to excellence and discover how this opportunity can positively impact your career and life.