Organizational Change Management Specialist

Leidos; Reston (VA); On-site; USD 83,000 - 149,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos is seeking a Customer Engagement Specialist to join the Customer Experience team. The role supports a large set of stakeholders and users, applying best practices in customer experience and change management to enhance the migration experience to the DODNet.

Responsibilities include liaising with customers, developing communications, and building relationships while establishing metrics to measure engagement success.

Qualifications

• Understanding of organizational change management methodologies
• DoD SECRET or above clearance required
• BA degree with 8–12 years or Masters 6–10 years of experience

Responsibilities

• Serve as the primary liaison between the internal program team and customers/users during migration to DODNet
• Apply organizational change management methodologies including analyses, assessments, plans, surveys, and training
• Develop and distribute customer materials and communications for migration and senior leadership

Education

Bachelor's degree

Master's degree

Job description

Description

PROGRAM SUMMARY

The Defense Enclave Services contract will unify the DoD Fourth Estate Defense Agencies and Field Activities’ (DAFAs) common use information technology systems, personnel, functions, and program elements under the direction of DISA’s Fourth Estate Network Optimization program office. It will unify the DAFAs on a common, modernized network architecture, DODNet, to provide mission services focused on enhanced user experience, improved security, and network reliability.

The Customer Engagement Specialist will be a member of the Customer Experience team and will support the effort to provide an enhanced customer and user experience across a large set of stakeholders and users. They will apply best practices in user and customer experience, organizational change management, and customer relationship management to enhance the migration experience for all users.

Primary Responsibilities

• Serve as the primary liaison between the internal program team and the customers and users during all phases of the migration to the DODNet to improve the overall customer and user experience. Work closely with customers and users to understand their needs and proactively address issues.
• Apply organizational change management methodologies including but not limited to change impact analyses, stakeholder assessments, change management plans, surveys and measurement, change agent networks, and communications and training plans to help prepare users for upcoming changes.
• Support migration efforts with the development and distribution of a wide range of products that may include customer emails, newsletters, briefings, program informational materials, customer migration guides, and content for senior leadership.
• Build and maintain strong relationships with stakeholders through regular communication and support.
• Establish metrics for measuring the success of customer engagement initiatives.
• Ensure documentation and editing support includes checks for accuracy and consistency in organization, style, readability, and accessibility based on the medium.
• Initiate, plan, execute, and report on tasks independently.
• Convey complex information in a clear and simple manner.
• Use tools including the MS Office suite, collaboration tools such as MS Teams and SharePoint, as well as Adobe Creative Suite.

Basic Qualifications

• BA degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience.
• DoD SECRET or above clearance required.
• Understanding of organizational change management methodologies

Preferred Qualifications

• Experience working in an IT environment
• Experience in executive communications and organizational support, including experience liaising with high‑level customers and stakeholders
• Advanced writer and editor
• PROSCI or ACMP certification
• Ability to translate complex technical subject matter into user‑friendly communications
• Intermediate to advanced proficiency with Microsoft Word, Excel, and PowerPoint
• Strong technical aptitude
• Proven ability to handle multiple projects simultaneously with multiple audiences and against a deadline
• Outstanding interpersonal skills, including the proven ability to work across different audiences, personalities, and experience levels

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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