Customer Experience Champion: Baby Apparel, Flexible Hours

Carter's Retail; Maryland; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

30% employee discount

Tuition assistance (GED/bachelor's)

Language learning support

Professional development

Job summary

Carter's is seeking a Sales Associate to be the first face of the brand for growing families. You will welcome customers, explain baby essentials, and help families prepare for school milestones.

The role emphasizes a welcoming, inclusive culture that supports growth and development. Responsibilities include greeting customers, resolving issues, assisting with omnichannel needs, handling POS transactions, stocking and replenishment, and communicating promotions and loyalty programs.

Qualifications

• Welcomes customers and explains product styles, features and benefits.
• Excels at resolving customer issues and balancing multiple customers in a busy retail setting.
• Proficient in communicating promotions and loyalty programs to shoppers.
• Maintains a positive, solutions-oriented approach during interactions.

Responsibilities

• Welcome customers with a warm greeting and assist with product selection and features.
• Resolve customer issues promptly while managing multiple shoppers.
• Support omnichannel needs to ensure a seamless shopping experience.
• Process point-of-sale transactions accurately and efficiently.
• Perform floor replenishment and assist with shipments as needed.
• Explain current promotions and the brand loyalty program to customers.
• Maintain a safe, clean store and minimize losses through great service.

Skills

Customer service

Communication skills

Multitasking

Sales orientation

Job description

Carter's is seeking a Sales Associate to be the first face of the brand for growing families. You will welcome customers, explain baby essentials, and help families prepare for school milestones.

The role emphasizes a welcoming, inclusive culture that supports growth and development. Responsibilities include greeting customers, resolving issues, assisting with omnichannel needs, handling POS transactions, stocking and replenishment, and communicating promotions and loyalty programs.