Customer Experience Center Manager

VusionGroup; Coppell (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off (PTO): 35 days

Healthcare benefits beginning day one

Retirement savings support

Flexible hybrid work model

Commute benefits up to $100/month

Job summary

A fast-growing retail tech company in Coppell, Texas, is seeking an experienced individual to manage customer experience centers. Responsibilities include hosting tours, coordinating tech demonstrations, and maintaining operational excellence. Candidates should have 3–5 years in a relevant role and strong communication skills. The company offers generous benefits and a hybrid work model.

Qualifications

• 3–5 years in operations, customer experience, or related role.
• Experience in cross-functional tech environment preferred.
• Technical certifications or relevant hands-on experience are a plus.

Responsibilities

• Serve as primary point of contact for Experience Centers.
• Host tours for clients and partners.
• Coordinate with teams to execute technology demos.
• Troubleshoot demo systems and displays.
• Maintain documentation and content for exhibits.

Skills

Strong written and verbal communication

Basic technical troubleshooting

Content creation or documentation experience

Personable, confident and engaging

Highly organized

Education

Bachelor’s degree in Communications, Business, Technology

Job description

Job Overview

Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroup is a fast‑growing, fast‑paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Responsibilities

• Serve as primary point of contact and site steward for our Customer Experience Centers in Coppell, TX and Bentonville, AR.
• Host and guide tours for clients, partners, and internal teams with confidence, professionalism, and deep knowledge of our technology.
• Coordinate with cross‑functional teams to plan, stage, and execute immersive technology demos that showcase our solutions.
• Troubleshoot and maintain demo systems and displays, including basic AV, IoT devices, and custom installations.
• Refresh and update technology demonstrations and exhibit content regularly to keep the space aligned with the latest innovations.
• Support general operations of the space, including ordering supplies, managing basic tidiness and readiness.
• Capture notes from customer and team visits, and synthesize feedback into actionable insights or content for internal stakeholders.
• Create and maintain documentation, signage, and digital content associated with the Experience Center’s exhibits and user experience.

Qualifications

• Experience:
  • 3–5 years in an operations, customer experience, product marketing, or demonstration center/showroom role.
  • Experience in a cross‑functional tech environment, ideally including hardware and/or software installations.
  • Demonstrated success in roles requiring both operational excellence and direct customer interaction.
• Skills:
  • Strong written and verbal communication, including ability to tailor messages to different audiences (executives, engineers, clients).
  • Basic technical troubleshooting skills for AV, IoT, or digital display equipment.
  • Content creation or documentation experience (e.g., writing signage, customer recaps, demo instructions).
  • Comfortable with hands‑on work from updating displays to configuring demo units.
• Abilities:
  • Personable, confident, and engaging in front of groups and executive stakeholders.
  • Self‑motivated and proactive in managing upkeep, scheduling, and overall experience.
  • Highly organized, with an eye for detail in both presentation and logistics.
  • Capable of managing multiple priorities and reacting quickly in a dynamic, fast‑paced environment.
  • Comfortable working independently while maintaining strong collaboration with internal teams.
• Education:
  • Bachelor’s degree in Communications, Business, Technology, or related field preferred. MBA a plus.
  • Technical certifications or relevant hands‑on experience are a plus and may substitute for a formal degree.

Benefits & Perks

• Generous paid time off (PTO): 35 days.
• Health & Wellness: Eligibility for healthcare benefits beginning day one, plus retirement savings plans.
• Financial future: Retirement savings support varying by country.
• Family‑First Support: Assistance for family challenges and self‑care.
• Hybrid work: Two days working from home, three in office, plus flexibility to work anywhere up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career growth: E‑learning opportunities, workshops, and global mobility potential.
• Commute benefits: Up to $100/month per employee for commuting expenses.
• Philanthropy: Company matches employee donations up to $500 per year.

Additional Information

All your information will be kept confidential according to EEO guidelines.