Customer Experience Cashier Pro

The Kroger Co.; Portland (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

The Kroger Co. in Portland, OR is seeking a friendly, reliable associate to assist customers, process sales, and uphold the company's core values. You will handle cashier duties and support the Customer Service Desk, maintaining accuracy and delivering service with integrity.

You will perform refunds, exchanges and other desk services, assist with store accounting, and ensure compliance with corporate policies in a fast-paced retail environment. This role emphasizes teamwork and customer focus.

Qualifications

• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age (19 in Idaho/19 in Alaska if selling tobacco).
• Ability to pass drug test.
• Ability to work weekends on a regular basis, work any shift and overtime as needed.
• Accuracy/attention to detail.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary
• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks)
• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Cashier experience

Customer service

Communication

Education

High school diploma or GED

Job description

The Kroger Co. in Portland, OR is seeking a friendly, reliable associate to assist customers, process sales, and uphold the company's core values. You will handle cashier duties and support the Customer Service Desk, maintaining accuracy and delivering service with integrity.

You will perform refunds, exchanges and other desk services, assist with store accounting, and ensure compliance with corporate policies in a fast-paced retail environment. This role emphasizes teamwork and customer focus.