Customer Experience Cashier - Friendly, Fast & Reliable

Roche Bros. Supermarkets; Duxbury (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Roche Bros. Supermarkets in Massachusetts is seeking a friendly Cashier to provide exceptional customer service at the checkout lane. You will process transactions efficiently, greet customers, and maintain a clean, organized checkout area.

Ideal candidates are team players with integrity, English proficiency, and the ability to adapt to store needs. Training and growth opportunities accompany a competitive hourly wage and a welcoming store culture.

Qualifications

• Must be passionate about people and committed to customer service excellence.
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Record all items at correct prices in their correct departments quickly and efficiently.
• Verify identification for beer and wine purchases (where applicable).
• Follow company cash handling procedures and maintain acceptable over/short record
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• Notify customer service manager or assistant customer service manager of any problems customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management
• Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.
• Return shopping carts and hand baskets to the proper location.
• Assist in training new associates.

Skills

Customer service

Teamwork

Integrity

E-learning

English proficiency

Scheduling flexibility

Authorized to work in US

Tools

Scanner

POS system

Cash register

Job description

Roche Bros. Supermarkets in Massachusetts is seeking a friendly Cashier to provide exceptional customer service at the checkout lane. You will process transactions efficiently, greet customers, and maintain a clean, organized checkout area.

Ideal candidates are team players with integrity, English proficiency, and the ability to adapt to store needs. Training and growth opportunities accompany a competitive hourly wage and a welcoming store culture.