People-First Cashier & Guest Service Pro

Roche Bros. Supermarkets; Natick (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Roche Bros. Supermarkets in Natick, MA is seeking a friendly Cashier to deliver excellent customer service at the checkout lane. You will handle transactions accurately, greet customers, and help maintain a clean, efficient store environment.

The role requires teamwork, integrity, and reliability, with English fluency and flexible scheduling to meet store needs. Training completion and authorized work in the U.S. are required for employment.

Qualifications

• Must be passionate about people and committed to customer service excellence.
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
• Verify identification for beer and wine purchases (where applicable).
• Follow company cash handling procedures and maintain acceptable over/short record
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management
• Secondary Job Functions:
• Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.
• Return shopping carts and hand baskets to the proper location.
• Assist in training new associates.

Skills

Customer service

Team player

Integrity

English proficiency

Training completed

Work authorization

Job description

Roche Bros. Supermarkets in Natick, MA is seeking a friendly Cashier to deliver excellent customer service at the checkout lane. You will handle transactions accurately, greet customers, and help maintain a clean, efficient store environment.

The role requires teamwork, integrity, and reliability, with English fluency and flexible scheduling to meet store needs. Training completion and authorized work in the U.S. are required for employment.