Customer Experience & BDC Specialist | Uncapped Bonuses

Mcgrath Family Of Dealerships; Cedar Rapids (IA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

PTO from Day 1

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Career Growth

Job summary

McGrath Family of Dealerships in Cedar Rapids, IA is hiring a Experienced Customer Service Representative to join our Customer Experience / Business Development Center (BDC). The role offers hourly pay plus uncapped bonus opportunities, with hands-on training and potential advancement into Assistant BDC Manager.

Ideal candidates have 2+ years in customer service or related fields, with strong communication skills and CRM familiarity.

Qualifications

• 2+ years of customer service or related experience (call center, appointment scheduling, inside sales).
• Strong verbal and written communication with a confident, professional phone presence.
• Ability to learn CRM software and customer databases.

Responsibilities

• Serve as first point of contact through inbound/outbound calls, text, email, chat, and inquiries.
• Build relationships by providing friendly, professional assistance.
• Identify customer needs and connect customers with the appropriate department.

Skills

Customer service

Call center

Appointment scheduling

Inside sales

Relationship building

Tools

CRM software

Job description

McGrath Family of Dealerships in Cedar Rapids, IA is hiring a Experienced Customer Service Representative to join our Customer Experience / Business Development Center (BDC). The role offers hourly pay plus uncapped bonus opportunities, with hands-on training and potential advancement into Assistant BDC Manager.

Ideal candidates have 2+ years in customer service or related fields, with strong communication skills and CRM familiarity.