Customer Experience Banker: Sales & Digital Banking

M&T Bank; Hauppauge (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Hauppauge, NY is seeking a Branch Teller to support daily branch operations, deliver superior customer service, and promote digital banking solutions. You will handle transactions, assist customers, and help identify opportunities to meet their financial needs.

We value strong communication, reliability, and the ability to work with a diverse customer base. The role emphasizes in-branch service, adherence to regulatory standards, and collaboration with team members to achieve branch

Qualifications

• High school diploma or GED with 1+ year retail sales or customer service experience.
• Strong verbal communication skills.
• Ability to work with diverse customers and adapt to branch needs.
• Proven time management and prioritization abilities.
• Proficiency with internet-based banking tools and digital channels.

Responsibilities

• Educate customers and explain features and benefits of banking solutions; make recommendations.
• Engage customers and promote digital capabilities in banking interactions.
• Explain high-level loan decision criteria and basic servicing tasks.
• Assist and support consumer and business banking relationships and cross-sell opportunities.
• Follow the bank's sales process with customer-focused guidance.
• Adhere to compliance and risk controls in daily operations.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Interpersonal skills

Time management

Prioritization

Teamwork

Internet literacy

Education

High school diploma or GED

Bilingual (branch needs)

Job description

M&T Bank in Hauppauge, NY is seeking a Branch Teller to support daily branch operations, deliver superior customer service, and promote digital banking solutions. You will handle transactions, assist customers, and help identify opportunities to meet their financial needs.

We value strong communication, reliability, and the ability to work with a diverse customer base. The role emphasizes in-branch service, adherence to regulatory standards, and collaboration with team members to achieve branch