Customer Experience Banker - Hybrid/Remote

Huntington Bank; United States; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge, helping clients reach financial goals. You will retain and grow consumer and business relationships by identifying needs, recommending deposit products, and handling transactions with accuracy.

You will educate customers, use a disciplined sales process, and collaborate with partners to deepen relationships while complying with policies and staying customer-focused in a

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Relationship management

Cash handling

Banking knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge, helping clients reach financial goals. You will retain and grow consumer and business relationships by identifying needs, recommending deposit products, and handling transactions with accuracy.

You will educate customers, use a disciplined sales process, and collaborate with partners to deepen relationships while complying with policies and staying customer-focused in a