Customer Experience Banker — Hybrid/Remote Ready

Huntington; Galion (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Huntington in Ohio is hiring a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach their financial goals by recommending deposits and other banking products while handling transactions.

The role emphasizes proactive relationship building, educating customers on banking options, and partnering with other teams to deepen connections while adhering to security and regulatory standards.

Qualifications

• High School Diploma or GED required; 1 year customer service or military admin experience OR a Bachelor's Degree.
• Preferred: 1 year+ in banking customer service.
• Cash handling and comfort with mobile/online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer Service

Sales

Communication

Bank products knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington in Ohio is hiring a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach their financial goals by recommending deposits and other banking products while handling transactions.

The role emphasizes proactive relationship building, educating customers on banking options, and partnering with other teams to deepen connections while adhering to security and regulatory standards.