Customer Experience Banker - Hybrid (32-35 hrs)

Huntington Bank; Elyria (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington Bank in Elyria, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to bank policies and risk guidelines. Full-time position with opportunities to advance within the branch network.

Qualifications

• High School Diploma or GED with 1 year of customer service or similar experience, or a Bachelor's Degree.
• Preferred: 1+ year in customer service in banking/financial services or goal-driven retail sales.
• Cash handling skills and comfort with mobile/online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Cash handling

Technology aptitude

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in Elyria, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to bank policies and risk guidelines. Full-time position with opportunities to advance within the branch network.