Customer Experience Banker — Financial Concierge

Huntington; Monticello (MN); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life & disability insurance

Retirement savings plan

Paid leave & PTO

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers at our Minnesota branch. You’ll act as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and recommending deposits and other banking products, while processing transactions with accuracy.

You’ll join a welcoming team, uphold policies, and pursue sales through referrals, outbound calls, and cross-referrals, delivering exemplary service and financial

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Sales

Customer service

Relationship management

Banking

Communication

Presentation

Education

Bachelor's Degree

High School Diploma or GED

Tools

Online Banking

Mobile Banking Apps

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers at our Minnesota branch. You’ll act as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and recommending deposits and other banking products, while processing transactions with accuracy.

You’ll join a welcoming team, uphold policies, and pursue sales through referrals, outbound calls, and cross-referrals, delivering exemplary service and financial