Customer Experience Associate — Seattle (In-Office + Weekend Remote)

HEST Corporation; Seattle, Northern (WA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Work From Home

Job summary

HEST, an outdoor brand, is seeking a Customer Service Associate to handle inquiries, process orders, and maintain customer records. The role blends in-person work at the Seattle office with occasional remote weekend coverage during peak periods.

The ideal candidate will have strong communication, problem-solving, and multitasking skills, and be proficient in Microsoft Office or Google Workspace, contributing to high customer satisfaction and team collaboration.

Qualifications

• Previous experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office or Google Workspace.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Resolve customer issues, ensuring a high level of customer satisfaction
• Collaborate with sales and operations teams to address customer needs and concerns
• Process customer orders, returns, and exchanges
• Maintain accurate and up-to-date customer records
• Provide product information, recommendations, and assistance to customers
• Monitor and respond to customer reviews and feedback
• Role is primarily in-person at HEST's Seattle office with occasional remote weekend coverage required during peak sales periods

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

Organizational skills

Customer service experience

Tools

Microsoft Office

Google Workspace

Job description

HEST, an outdoor brand, is seeking a Customer Service Associate to handle inquiries, process orders, and maintain customer records. The role blends in-person work at the Seattle office with occasional remote weekend coverage during peak periods.

The ideal candidate will have strong communication, problem-solving, and multitasking skills, and be proficient in Microsoft Office or Google Workspace, contributing to high customer satisfaction and team collaboration.