Retail Sales Associate - Seattle Premium

Gap Inc.; Seattle (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate in Seattle to bring the brand to life for customers. You will educate customers about products, loyalty programs, and omni-channel services while delivering exceptional service. Collaborative with leadership, you’ll help create a best-in-class customer experience.

The role emphasizes strong communication, a customer-first mindset, and flexibility to work holiday, evening, and weekend shifts in a fast-paced retail environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to assist customers and educate on loyalty programs.
• Comfort with technology and omnichannel sales tools.
• Willingness to work flexible retail hours, including holidays and weekends.
• Strong problem-solving mindset with focus on continuous improvement.

Responsibilities

• Treat customers and colleagues with respect to maintain a positive environment.
• Educate customers about loyalty programs to drive loyalty.
• Engage with customers to drive sales using suggestive selling.
• Enhance experience using omnichannel offerings.
• Be accountable for personal and store goals.
• Support sales floor, fitting room, cash wrap, and back-of-house tasks as needed.
• Keep a neat, clean, and organized work area.
• Handle customer interactions and returns courteously.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail technology

Flexible schedule

Teamwork

Problem solving

Tools

POS systems

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.