Customer Service Associate

HEST; Seattle (WA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & 1V

Retirement Plan (401k, IRA)

Job summary

HEST is seeking a Customer Service Associate to be the primary contact for customers, delivering exceptional service and support. You will work closely with sales and operations to ensure satisfaction and maintain relationships.

The role emphasizes in-person duties at the Seattle office with occasional remote weekend coverage during peak periods. Ideal candidates will have prior customer service experience and strong communication skills.

Qualifications

• Experience in customer service or related role.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office or Google Workspace

Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Resolve customer issues and ensure a high level of customer satisfaction
• Collaborate with sales and operations teams to address customer needs and concerns
• Process customer orders, returns, and exchanges
• Maintain accurate and up-to-date customer records
• Provide product information, recommendations, and assistance to customers
• Monitor and respond to customer reviews and feedback
• Role is primarily in-person at HEST's Seattle office with occasional remote weekend coverage required during peak sales periods

Skills

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

MS Office / Google Workspace

Tools

CRM software

Job description

HEST is an outdoor brand dedicated to bringing the comfort of home into the outdoors. We design premium products that help people sleep better, recover better, and spend more time outside.

POSITION PURPOSE

We are seeking a Customer Service Associate to join our team at HEST. In this role, you will be the primary point of contact for our customers, providing exceptional service and support for all inquiries and issues. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain strong relationships. This is a great opportunity to join a fast-growing startup and make a meaningful impact on our customers' experience.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and live chat
• Resolve customer issues, ensuring a high level of customer satisfaction
• Collaborate with sales and operations teams to address customer needs and concerns
• Process customer orders, returns, and exchanges
• Maintain accurate and up-to-date customer records
• Provide product information, recommendations, and assistance to customers
• Monitor and respond to customer reviews and feedback
• Role is primarily in-person at HEST's Seattle office with occasional remote weekend coverage required during peak sales periods

• Previous experience in customer service or a related role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in computer applications such as Microsoft Office or Google Workspace

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)