Customer Experience Associate - Scheduling & Admin

1-800-plumber-careers; High Point (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

1-800-Plumber +Air is seeking a motivated office assistant in High Point, NC to handle receptionist-style duties, basic accounting, and dispatching. You will greet visitors, answer inbound calls, and ensure accurate information is collected during each call.

The role emphasizes excellent customer service and reliable office support. Responsibilities include scheduling technicians, processing invoices, and performing clerical tasks.

Qualifications

• Courteous and pleasant demeanor required.
• Greet visitors to the building.
• Perform clerical and mail processes.
• Take inbound calls and set first impression for customers.
• Ensure calls are answered by the 3rd ring with approved greeting.

Responsibilities

• Answer calls and dispatch to technicians.
• Handle basic accounting functions and invoice process.
• Coordinate technician scheduling and office duties.
• Maintain customer focus to provide high-quality service.

Skills

Customer service

Communication

Phone etiquette

Administrative tasks

Job description

1-800-Plumber +Air is seeking a motivated office assistant in High Point, NC to handle receptionist-style duties, basic accounting, and dispatching. You will greet visitors, answer inbound calls, and ensure accurate information is collected during each call.

The role emphasizes excellent customer service and reliable office support. Responsibilities include scheduling technicians, processing invoices, and performing clerical tasks.