Customer Experience Associate — Retail & Licensing

Bass Pro Outdoor World; Grandville (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops in Grandville, MI is seeking a Customer Relations Associate to greet customers, provide information, and help them make informed purchases. You will handle merchandise with care, process returns, and support a world-class shopping experience.

In this role you will promote loyalty programs, assist with in-store pickup, and stay knowledgeable about products and current promotions. The position is part-time and emphasizes friendly, helpful service every day.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to handle merchandise and process refunds/exchanges.

Responsibilities

• Greet customers and provide friendly, prompt service.
• Assist customers with product information and recommendations.
• Process returns and exchanges and complete related paperwork.
• Handle vendor logins and maintain store security practices.
• Promote Bass Pro loyalty programs and in-store pickup.
• Maintain clean, stocked work areas and follow company policies.

Skills

Customer service

Communication

Cash handling / POS

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Bass Pro Shops in Grandville, MI is seeking a Customer Relations Associate to greet customers, provide information, and help them make informed purchases. You will handle merchandise with care, process returns, and support a world-class shopping experience.

In this role you will promote loyalty programs, assist with in-store pickup, and stay knowledgeable about products and current promotions. The position is part-time and emphasizes friendly, helpful service every day.