Customer Experience Associate: Quick Resolutions & Guest Delight

Hertz; Saint Paul (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Rental discounts

Medical/Dental/Vision

401(k) employer match

Paid parental leave

Employee assistance program

Education reimbursement

Voluntary insurance programs

Theme park & gym discounts

Job summary

The Hertz Corporation is seeking a Customer Experience Associate in Saint Paul, MN to deliver outstanding service and resolve issues at the counter with hospitality. The role serves as the primary NPS liaison for management and involves analyzing results to improve guest satisfaction.

Ideal candidates have 3+ years in customer service with operations and sales exposure; rental car experience is a plus. Compensation is $19.00/hr with full-time, on-site duties.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Responsibilities

• Provide customer service that exceeds expectations and resolve issues at the counter.
• Serve as the primary Net Promoter Score (NPS) liaison for management.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Communicate with staff to guide and coach on customer needs and service delivery.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Relationship building

Leadership

Problem solving

Job description

The Hertz Corporation is seeking a Customer Experience Associate in Saint Paul, MN to deliver outstanding service and resolve issues at the counter with hospitality. The role serves as the primary NPS liaison for management and involves analyzing results to improve guest satisfaction.

Ideal candidates have 3+ years in customer service with operations and sales exposure; rental car experience is a plus. Compensation is $19.00/hr with full-time, on-site duties.