Guest Experience Specialist & NPS Champion

Hertz; Springfield (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Discounts on rentals

Medical, Dental & Vision coverage

401(k) matching

Job summary

Hertz is seeking a Customer Experience Associate in Springfield, MO to deliver exceptional service at the counter and contribute to customer satisfaction and retention. The role focuses on first contact resolution, hospitality, and supporting the management team with NPS initiatives.

Ideal candidates have 3+ years in customer service, operations and sales exposure, and strong communication skills. Benefits include comprehensive coverage and various discounts; join a brand with global presence

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.

Responsibilities

• Provide customer service at the counter with hospitality and professionalism.
• Serve as the primary NPS liaison for management and communicate performance actions.
• Resolve customer issues promptly to improve guest satisfaction and ensure policy adherence.

Skills

Customer service

Operations experience

Sales exposure

Job description

Hertz is seeking a Customer Experience Associate in Springfield, MO to deliver exceptional service at the counter and contribute to customer satisfaction and retention. The role focuses on first contact resolution, hospitality, and supporting the management team with NPS initiatives.

Ideal candidates have 3+ years in customer service, operations and sales exposure, and strong communication skills. Benefits include comprehensive coverage and various discounts; join a brand with global presence