Customer Experience Associate - Part-Time, Flexible Hours

Inter IKEA Systems B.V.; Elizabeth (NJ); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Paid time off

Holiday and sick time

WiselyPay – earned wages early

Parental leave

Discounts for co-workers

Educational assistance

Dental and vision plans

Telehealth visits

Pet insurance

Safety shoe reimbursement

Meal deal

Referral bonus

Job summary

IKEA in Elizabeth, NJ is seeking a part-time Customer Service/Sales Associate to support a positive shopping experience. Expect 12-20 hours per week, including some weekdays and weeknights, with flexible scheduling for Saturdays and Sundays. The role emphasizes accurate transactions, problem solving, and building customer loyalty.

The position offers a comprehensive benefits package for eligible co-workers, including paid time off and other perks. The hourly pay range is $19.91–$28.12.

Qualifications

• 2-3 years of customer service and/or sales experience in a retail environment preferred.
• High School Diploma or equivalent

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Sales experience

Education

High School Diploma

Job description

IKEA in Elizabeth, NJ is seeking a part-time Customer Service/Sales Associate to support a positive shopping experience. Expect 12-20 hours per week, including some weekdays and weeknights, with flexible scheduling for Saturdays and Sundays. The role emphasizes accurate transactions, problem solving, and building customer loyalty.

The position offers a comprehensive benefits package for eligible co-workers, including paid time off and other perks. The hourly pay range is $19.91–$28.12.