Seasonal Retail Associate: Fast Checkout & Customer Service

michaels; Alpharetta (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discounts

Job summary

Michaels Alpharetta, GA store is seeking team members to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout with accurate cash handling. You will engage customers in rewards programs and participate in omnichannel processes like BOPIS and SFS.

You’ll also assist with stocking, planograms, recovery, and merchandising while upholding safety standards and company policies in a busy retail environment.

Qualifications

• Retail and/or customer service experience preferred
• Ability to work nights, weekends and early mornings

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Engage customers

Product knowledge

Tools

POS system

Job description

Michaels Alpharetta, GA store is seeking team members to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout with accurate cash handling. You will engage customers in rewards programs and participate in omnichannel processes like BOPIS and SFS.

You’ll also assist with stocking, planograms, recovery, and merchandising while upholding safety standards and company policies in a busy retail environment.