Customer Experience Associate I (NYC Onsite)

Nestig, Inc.; Northern, New York (KY, NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free medical and vision coverage

Dental insurance

21 days PTO

401(k) match

Remote work policy 5 weeks

Wellness stipend

Education stipend

Nestig discount

Parental leave 16 weeks

Job summary

Nestig is seeking a Customer Experience Associate to join our NYC-based team. This full-time role will be onsite at our Flatiron office three days a week, focusing on solving customer issues with empathy and clear communication across live chat, email, and phone.

You will become a product expert across Nestig categories, advocate for customers, and provide data-driven insights to help improve the journey. A 1–2 year track record in CX and strong teamwork are expected.

Qualifications

• 1–2+ years experience in a customer-facing role.
• Must be able to work onsite in New York three days a week (Flatiron).
• Excellent verbal and written communication skills.
• Empathy and problem-solving mindset.
• Legal authorization to work in the USA.

Responsibilities

• Own end-to-end process of solving customer issues.
• Communicate clearly with customers via live chat, email, phone, etc.
• Become a product expert across Nestig categories.
• Advocate for customers and suggest improvements.
• Provide data-driven insights to management.
• Analyze feedback to improve the customer journey.

Skills

Customer service

Communication skills

Empathy

Problem solving

Teamwork

Job description

Nestig is seeking a Customer Experience Associate to join our NYC-based team. This full-time role will be onsite at our Flatiron office three days a week, focusing on solving customer issues with empathy and clear communication across live chat, email, and phone.

You will become a product expert across Nestig categories, advocate for customers, and provide data-driven insights to help improve the journey. A 1–2 year track record in CX and strong teamwork are expected.