Customer Experience Associate I

Dollar Tree Stores INC; West Springfield (MA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC in Massachusetts is seeking a Customer Service Associate to assist customers, manage transactions at the register, maintain store cleanliness and stock levels. You will interact with customers and team members in a fast-paced retail environment, follow instructions, lift up to 50 lbs, and help unload trucks as needed.

The role emphasizes safety, professionalism, and friendly service, with opportunities to grow within the team and contribute to a welcoming shopping

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and perform physical tasks.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks and stock replenishment.
• Ensure a positive, safe, and respectful environment with professional interactions.
• Maintain cleanliness throughout the store including bathrooms, floors, and trash.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Adaptability

Education

High School Diploma

Job description

Dollar Tree Stores INC in Massachusetts is seeking a Customer Service Associate to assist customers, manage transactions at the register, maintain store cleanliness and stock levels. You will interact with customers and team members in a fast-paced retail environment, follow instructions, lift up to 50 lbs, and help unload trucks as needed.

The role emphasizes safety, professionalism, and friendly service, with opportunities to grow within the team and contribute to a welcoming shopping