American Girl Tysons Corner NEW LOCATION- Experience Associate -Part Time

Mattel, Inc.; McLean (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

American Girl Washington, DC retail store (McLean, VA) is seeking a dynamic Experience Associate to deliver prompt, friendly sales assistance in a customer‑driven environment. You’ll help customers find merchandise, share product knowledge, and support store goals.

Flexible retail scheduling including days, nights and weekends is required. Prior toy or specialty retail experience is preferred, and comfort working around children is a plus.

Qualifications

• Retail or service industry sales experience preferred.
• Must be willing to work a flexible retail schedule including days, nights and weekends.
• Experience working around children preferred.
• Engaging with Customers in Doll hair braiding Salon Experience

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

POS system familiarity

Job description

Styling American Girl Doll Hair* Girl Ear Piercing:

CREATIVITY IS OUR SUPERPOWER.

It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

The Part Time Experience position is a part of the American Girl Washington, DC retail store team.

Must be willing to work a flexible retail schedule, including days, nights and weekends.

The Opportunity

The American Girl Washington, DC retail store (McLean, VA) is looking for a dynamic individual as a Experience associatewho has the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.

What Your Impact Will Be

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

What We’re Looking For

• Sales experience in the specialty retail or service industry, preferred.
• Must possess basic computer skills; some experience using a POS System, preferable.
• Experience working around children, preferred.
• Must be willing to work a flexible retail schedule, including days, nights and weekends.
• Engaging with Customers in Doll hair braiding Salon Experience

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like To Work Here

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ MAT, www.mattel.com ), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Affinitive National/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment