Customer Experience Associate - Flexible Hours, Tuition Reimbursement

Tailored Brands, Inc.; Somerville (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rates

Flexible schedules

Tuition reimbursement

Generous employee discount on first-pU

Ongoing discounts on Tailored Brands

Job summary

K&G Fashion Superstore is seeking a Customer Service Representative in Somerville, MA. The role focuses on delivering a world-class customer experience, handling purchases, returns, and inquiries with accuracy and courtesy.

We value adaptability and a collaborative attitude, with opportunities for tuition reimbursement and employee discounts. Flexible schedules help accommodate various availability while supporting a diverse, inclusive team environment.

Qualifications

• Customer service – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Responsibilities

• Handle purchases, returns, exchanges, store credits and discounted transactions following standard operating procedures.
• Incorporate suggestive selling to respond to customer inquiries and needs.
• Assist with replenishing merchandise, store layout, recovery, and maintenance of floor stock and fitting rooms.
• Maintain knowledge of product, POS instructions, promotions and advertisements.

Skills

Customer service

Adaptability

Team communication

Job description

K&G Fashion Superstore is seeking a Customer Service Representative in Somerville, MA. The role focuses on delivering a world-class customer experience, handling purchases, returns, and inquiries with accuracy and courtesy.

We value adaptability and a collaborative attitude, with opportunities for tuition reimbursement and employee discounts. Flexible schedules help accommodate various availability while supporting a diverse, inclusive team environment.