Customer Experience Associate - Flexible Hours

Tailored Brands, Inc.; Somerville, Northern (MA, KY); Hybrid; USD 21,000 - 26,000; Part time

Benefits offered by this job

Tuition reimbursement

Employee discount on first purchase

Ongoing discounts on Tailored Brands’—

Flexible schedules

Job summary

Tailored Brands, Inc. is seeking a part-time Customer Service Representative at 14 Mcgrath Highway, Somerville, MA. The role emphasizes delivering a world-class customer experience, flexible scheduling, and participation in a supportive, inclusive culture.

Responsibilities include handling purchases and returns, suggesting products, replenishing stock, and maintaining store presentation. Benefits include tuition reimbursement and employee discounts for ongoing savings.

Qualifications

• Customer-focused mindset with a world-class service attitude.
• Willingness to learn new programs and adapt quickly.
• Ability to collaborate with coworkers at all levels to maintain a positive store environment.

Responsibilities

• Handle purchases, returns, exchanges, store credits, and receipts per SOP, including cash handling.
• Utilize suggestive selling techniques to assist customers and address needs.
• Assist with replenishing merchandise, store layout, housekeeping, and managing floor stock/fitting rooms.
• Maintain product knowledge, follow POS instructions, and support promotions and advertisements.

Skills

Customer service

Communication

Relationship building

Tools

POS system

Job description

Tailored Brands, Inc. is seeking a part-time Customer Service Representative at 14 Mcgrath Highway, Somerville, MA. The role emphasizes delivering a world-class customer experience, flexible scheduling, and participation in a supportive, inclusive culture.

Responsibilities include handling purchases and returns, suggesting products, replenishing stock, and maintaining store presentation. Benefits include tuition reimbursement and employee discounts for ongoing savings.