Customer Experience Associate - Electronics

Aafes; Whiteman Afb (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential/holiday pay

Pension plan

401K plan

Mass Transit program

Base access

Job summary

The Army & Air Force Exchange Service, known as the Exchange, is seeking a Customer Experience Associate – PowerZone (Electronics) at Whiteman AFB to help customers discover electronics and complete transactions with outstanding service.

You’ll leverage product knowledge, stay updated on trends, and guide shoppers to meet their digital needs in a friendly, engaging manner.

Qualifications

• High school diploma or equivalent.
• Willingness to learn technology needs and product knowledge.
• Excellent communication and customer engagement skills.
• Ability to work in a fast-paced electronics area.

Responsibilities

• Greet customers with eye contact and a smile.
• Acknowledge waiting customers and assist promptly.
• Listen to customer needs and suggest appropriate electronics.
• Ensure customers have an extraordinary shopping experience.
• Complete transactions accurately and efficiently.

Skills

Customer service

Communication

Tech-savvy

Sales orientation

Education

High school diploma

Tools

POS system

Job description

As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new, innovative products and make shopping for electronics fun and informative. As a PowerZone team member, your technology expertise and dedication to the digital world will educate and excite customers on all things electronic. You'll know which gadgets will meet customer's needs and stay up to date on the latest technology trends. With your digital knowledge and helpful suggestions, customers will continue to shop the Exchange the next time the newest gadget arrives.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange.

So, what can you expect as a Customer Experience Associate – PowerZone (Electronics) at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the electronics area to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific needs of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Strong interest in electronics products:
  • Hand-Held Devices
  • Connected Technology
  • Televisions
  • Video Games
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 12 months Retail Electronic experience preferred
• 12 months Retail experience preferred

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.