Customer Experience Associate

Follett Corporation; West Hartford (CT); On-site; USD 16,531 - 30,940; Full time

Job summary

Follett Corporation in West Hartford, CT is seeking a Team Member to deliver exceptional customer service, greet shoppers, answer inquiries, and process purchases at the POS. This role emphasizes accurate pricing, stocked shelves, and safe money handling.

You will assist with training new team members and support store operations to maintain a welcoming, efficient shopping environment for students and staff.

Qualifications

• 0-3 years of relevant experience
• High School Degree or equivalent
• General computer skills

Responsibilities

• Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system.
• Use safe money-handling procedures and secure transaction practices.
• Assist with training new team members.
• Ensures the sales floor is fully stocked and items priced properly.

Skills

General computer skills

Education

High School Degree or equivalent

Job description

Follett Corporation in West Hartford, CT is seeking a Team Member to deliver exceptional customer service, greet shoppers, answer inquiries, and process purchases at the POS. This role emphasizes accurate pricing, stocked shelves, and safe money handling.

You will assist with training new team members and support store operations to maintain a welcoming, efficient shopping environment for students and staff.