Customer Experience Associate

Aafes; Fort Irwin (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Flexible scheduling

Medical, dental, life and disability保险

Pension and 401K plan

Job summary

The Army & Air Force Exchange Service (the Exchange) at Fort Irwin seeks Customer Experience Associates to support guests across the base. You will greet customers, process transactions, bag merchandise, and assist with moving large or heavy items while maintaining a welcoming attitude.

Join a team that serves Soldiers and their families with flexible scheduling, medical/dental/life insurance, paid time off, and a DoD-employer pension/401K plan for eligible associates, plus access to base

Qualifications

• Completion of High School or the equivalent.
• This vacancy is to express interest in working with the Exchange in an entry level intermittent retail position.
• Welcoming and helpful attitude toward customers and other team members.
• Willing to cross-train and work in other areas of the store.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane
• Complete transactions accurately and efficiently while engaging customers
• Help customers by following proper bagging and handling procedures

Skills

Customer service

Communication

Cash handling

Basic computer skills

Retail experience

Cross-training

Education

High School diploma or equivalent

Tools

Point-of-sale systems

Job description

YourFort IrwinExchange is looking for talent like YOU to be an integral part of our award-winning team!We are looking for Customer Experience Associates in various locations.

Customer Associate (Must be 18 or older):
As a Customer Experience Associate at the Exchange, you will be a part of anaward-winningteam. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiersorworking in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rdof our earnings annually to the military community.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan toqualifyingassociates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way

• Acknowledge every waiting customer as soon as they arrivetoyour lane to let them know you’ll be right with them

• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs

• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed

• Must possess a welcoming and helpful attitude toward customers and other team members

• Cash handling experience preferred

• Excellent communication skills

• Basic computer skills

• Retail experience preferred

• Required: Access tothe militaryinstallation (Real ID*, Passport, Military ID, CAC, Etc.)

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of High School or the equivalent.

Additional Qualifications/Requirements

**This vacancy is to express interest in working with the Exchange in an entry level intermittent retail position.**