Customer Experience Associate

Aafes; Crestview (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Holiday pay & shift differential

Traditional pension & 401K plan

Mass Transit program

DoD employee status

Job summary

Aafes is seeking a Customer Experience Associate for Military Clothing. You will help service members find uniforms, provide sizing guidance, and support with pins and related needs. Maintain policy updates and keep customers coming back with a positive attitude.

Responsibilities include greeting customers, handling transactions accurately, assisting with bagging, and ensuring efficient service while maintaining a friendly, informative demeanor.

Qualifications

• Ability to learn and adapt to current technology needs.
• Ability to think quickly on the spot to answer customer questions.
• Able to lift 20 pounds.

Responsibilities

• Greet every customer with eye contact and smile.
• Acknowledge waiting customers promptly at your lane.
• Complete transactions accurately and efficiently while engaging customers in conversation.
• Assist customers with bagging merchandise and moving heavy items.

Skills

Attention to detail

Fast learner

Cash handling

Education

High school diploma or equivalent

Job description

As a Customer Experience Associate at Military Clothing, you’ll be responsible for helping our service members get the uniforms they need. You’ll need to have an attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence- knowing that you will be able to assist with sizing, finding pins, and anything else they will need. You’ll remain up to date with any policy changes. Most importantly, you’ll keep customers coming back with a positive attitude.

• We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates.
• You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as an Military Clothing associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the frontier of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to lift 20 pounds

Additional Qualifications/Requirements

• Knowledge of military rank/insignias preferred
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

AVAILABILITY: MON-FRI:1100-1530. VARIOUS DAYS OFF.WITH PROPER NOTICE SCHEDULE SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS.