Customer Experience Associate

Aafes; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Army & Air Force Exchange Service (the Exchange) is seeking a Customer Experience Associate to join a dedicated team serving Soldiers, Airmen, and their families. You will engage customers, process transactions, and help with bagging and merchandise handling in a welcoming environment.

We offer flexible scheduling, comprehensive benefits, and opportunities to grow within the Exchange on US bases. AAFES is committed to giving back to the military community through earnings allocations and

Qualifications

• Completion of High School or the equivalent.
• Excellent communication skills and a welcoming attitude.
• Cash handling and basic computer use experience preferred.

Responsibilities

• Greet every customer with eye contact and a smile.
• Acknowledge waiting customers and manage lanes efficiently.
• Complete transactions accurately while engaging customers.
• Assist customers with bagging and moving items as needed.

Skills

Customer service mindset

Excellent communication skills

Basic computer skills

Cash handling experience

Retail experience

Adapt quickly to technology

Education

High School diploma or equivalent

Job description

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military community.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of High School or the equivalent.