Customer Experience Associate

Aafes; Fort Knox (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Army & Air Force Exchange Service, known as the Exchange, is hiring a Customer Experience Associate at Fort Knox. You’ll greet customers, process transactions, and help with bagging and handling heavy items. We offer benefits like insurance, paid time off, pension/401K eligibility, and DoD-affiliated growth opportunities.

Join a team dedicated to your development and delivering great service to Soldiers, Airmen and their families on base installations worldwide.

Qualifications

• Completion of High School or the equivalent.
• Ability to learn and adapt to technology needs.
• Think quickly to answer customer questions.
• Willing to cross-train and work in other areas of the store.
• Welcoming and helpful attitude toward customers and team members.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Retail experience preferred.

Responsibilities

• Greet every customer with eye contact and smile at the lane.
• Acknowledge waiting customers as they arrive at your lane.
• Complete transactions accurately and efficiently while engaging customers.
• Assist customers by bagging merchandise and moving large or heavy items.

Skills

Tech aptitude

Quick thinking

Cross-training

Customer focus

Cash handling

Communication

Basic computer skills

Retail experience

Education

High school diploma or equivalent

Job description

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of High School or the equivalent.

Additional Qualifications/Requirements

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred