Customer Experience Associate

Dutuc; Boston (MA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team

Hands-on experience

Performance-based growth

Employee recognition

Mentorship & coaching

Job summary

Dutuc in Boston is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience.

This role is ideal for someone who enjoys helping people, solving routine concerns, and developing strong communication and relationship-building skills while representing the brand with calm, patient service.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly, professional, and timely customer assistance.
• Listen carefully to customer needs and recommend appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Identify opportunities to recommend products or services based on customer needs.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and recurring questions with appropriate team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to support customer service goals.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Listening

Problem solving

Organizational skills

Multitasking

Adaptable

Customer service experience

Education

High school diploma or equivalent

Job description

Dutuc in Boston is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience.

This role is ideal for someone who enjoys helping people, solving routine concerns, and developing strong communication and relationship-building skills while representing the brand with calm, patient service.