Customer Outreach & Communications Specialist

Dutuc; New York (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on communications experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc is seeking a Communications Agent to support customer outreach, promotional communication, and relationship-building initiatives. This role focuses on connecting with people, clearly conveying information, and representing the company in a professional, positive manner.

The ideal candidate thrives on engaging with customers, sharing product details, and contributing to lead generation and community outreach efforts.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and interpersonal communication skills.
• Friendly, confident, and professional demeanor.
• Positive attitude and eagerness to learn.
• Comfortable interacting with customers and the public.
• Strong relationship-building abilities.
• Good organizational and time management skills.
• Reliable, adaptable, and self-motivated.
• Previous communications, customer service, sales, retail, hospitality, or promotional experience is a plus but not required.

Responsibilities

• Communicate product and service information clearly and professionally.
• Identify customer needs and provide helpful information or solutions.
• Support lead generation and customer acquisition activities.
• Participate in promotional campaigns and community outreach.
• Build and maintain positive customer relationships.
• Follow up with prospective customers and customer inquiries.
• Assist with preparing and organizing promotional materials.
• Maintain accurate records of customer interactions and outreach activities.
• Communicate customer feedback to team members.
• Support customer engagement and business development activities.
• Collaborate with colleagues to achieve communication and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Time management

Organizational skills

Relationship building

Professional demeanor

Education

High school diploma

Job description

Dutuc is seeking a Communications Agent to support customer outreach, promotional communication, and relationship-building initiatives. This role focuses on connecting with people, clearly conveying information, and representing the company in a professional, positive manner.

The ideal candidate thrives on engaging with customers, sharing product details, and contributing to lead generation and community outreach efforts.