Entry-Level Customer Service Representative

BrandNest; Boston (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid training

Team-focused environment

Leadership opportunities

Consistent scheduling

Job summary

BrandNest in Boston, MA is hiring entry level Customer Service Representatives to support client communication and satisfaction. This in-person role focuses on assisting customers, addressing inquiries, and maintaining a professional service experience.

Responsibilities include handling inquiries, updating records, and escalating issues when needed, all within a team‑oriented, customer‑focused environment.

Qualifications

• High school diploma or equivalent.
• Friendly, reliable, and professional demeanor.
• Strong communication and interpersonal skills.
• Ability to multitask and work as part of a team.
• Basic computer skills and attention to detail.

Responsibilities

• Assist customers with general inquiries, service information, and support needs.
• Maintain accurate customer records and update account information as needed.
• Resolve basic customer concerns or elevate issues appropriately.
• Support team members with daily customer service operations.
• Follow company policies and maintain a positive customer-focused environment.

Skills

Communication skills

Interpersonal skills

Teamwork

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Overview
Brand Nest is hiring motivated and dependable Entry Level Customer Service Representatives to support client communication and customer satisfaction efforts in Boston, MA. This in-person role focuses on assisting customers, addressing inquiries, and maintaining a professional and positive service experience.

Key Responsibilities

• Assist customers with general inquiries, service information, and support needs.


• Maintain accurate customer records and update account information as needed.


• Resolve basic customer concerns or elevate issues appropriately.


• Support team members with daily customer service operations.


• Follow company policies and maintain a positive customer-focused environment.

What We Offer

• Paid training and hands‑on customer service experience.


• Supportive, team-focused work environment.


• Opportunities to grow into leadership or client support roles.


• Consistent scheduling and structured support.

Qualifications

• High school diploma or equivalent.


• Friendly, reliable, and professional demeanor.


• Strong communication and interpersonal skills.


• Ability to multitask and work as part of a team.


• Basic computer skills and attention to detail.