Customer Service Associate

Aurelius Consulting Group; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

Job summary

Aurelius Consulting Group in Boston, MA is seeking a Customer Service Associate for a full-time, in-person role. You will interact with customers at retail locations and events, answer questions, and guide them through sign-up or purchasing processes in a fast-paced environment.

This entry-level position includes comprehensive training, weekly pay with incentives, and opportunities for advancement within a collaborative team.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and confident when interacting with customers.
• Positive attitude and a passion for helping people.
• Comfortable in a fast-paced, customer-facing environment.
• Reliable, motivated, and eager to learn and develop new skills.
• Previous customer service, retail, hospitality, or sales experience is beneficial but not required.

Responsibilities

• Deliver outstanding face-to-face customer service at retail locations and promotional events.
• Engage with customers, answer questions, and provide knowledgeable product and service information.
• Build positive relationships by understanding customer needs and offering appropriate solutions.
• Guide customers through the sign-up or purchasing process while ensuring a seamless experience.
• Maintain a professional and friendly approach during every customer interaction.
• Work collaboratively with your team to achieve customer satisfaction and team objectives.

Skills

Excellent communication

Interpersonal skills

Customer-facing

Fast-paced environment

Reliability

Learning aptitude

Retail/sales experience (nice-to-have)

Education

High school diploma or equivalent

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

Customer Service Associate - Boston, MA

Full-Time | Immediate Start | In-Person | Entry-Level Opportunity

Launch Your Career in Customer Service

Are you passionate about helping people and delivering outstanding customer experiences? We're looking for a Customer Service Associate to join our growing team in Boston, MA. This is a full-time, in-person opportunity that's perfect for someone who enjoys interacting with customers, solving problems, and working in a fast-paced environment.

As a Customer Service Associate, you'll represent well-known brands at retail locations, promotional events, and community campaigns, providing exceptional service while helping customers learn more about products and services that meet their needs.

What You'll Be Doing

• Deliver outstanding face-to-face customer service at retail locations and promotional events
• Engage with customers, answer questions, and provide knowledgeable product and service information
• Build positive relationships by understanding customer needs and offering appropriate solutions
• Guide customers through the sign-up or purchasing process while ensuring a seamless experience
• Maintain a professional and friendly approach during every customer interaction
• Work collaboratively with your team to achieve customer satisfaction and team objectives

What We're Looking For

• Excellent communication and interpersonal skills
• Friendly, approachable, and confident when interacting with customers
• A positive attitude and a genuine passion for helping people
• Comfortable working in a fast-paced, customer-facing environment
• Reliable, motivated, and eager to learn and develop new skills
• Previous customer service, retail, hospitality, or sales experience is beneficial but not required
• Must be able to work on-site in Boston, MA
• Entry-level applicants are encouraged to apply, as full training is provided

What We Offer

• Comprehensive training and ongoing mentorship
• Weekly pay with performance-based incentives
• A supportive, collaborative, and team-oriented work environment
• Opportunities for career progression and internal promotion
• Leadership development, networking opportunities, and team recognition events
• Valuable hands-on experience in customer service, communication, and brand representation

Requirements

• Full-time availability
• Authorization to work in the United States
• Ability to commute to our Boston, MA, location
• Comfortable working in busy, public-facing environments

Why Join Us?

This is more than a customer service role - it's a chance to build valuable communication, problem-solving, and relationship-building skills while working with a supportive team. Whether you're starting your career or building on your customer service experience, you'll get the training, guidance, and opportunities you need to succeed.

Location: Boston, MA (In-Person)

Schedule: Full-Time

Start Date: Immediate