Customer Experience & Appointment Specialist — Auto

Young Powersports of Morgan; Morgan (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Young Powersports Morgan is hiring Customer Service Representatives to connect with customers by calls, texts, and digital channels. You will schedule service appointments, follow up on maintenance needs, and support the service team in a fast-paced environment.

The role emphasizes strong communication, a customer-first mindset, and reliability in a team-driven setting, with a path for career growth within the Young Automotive Group.

Qualifications

• Experience in customer service, call center, or sales is a plus.
• Strong communication skills and a professional, friendly phone presence.
• Familiar with CRM systems and software platforms.
• Ability to work independently and as part of a team.
• Interest in growth opportunities within the organization.
• Goal-driven with a positive attitude and strong work ethic.
• Ability to pass a background check and pre-employment drug screen.

Responsibilities

• Make outbound/inbound calls to customers regarding service appointments, maintenance reminders, and special offers.
• Deliver exceptional customer service while ensuring a high level of customer satisfaction.
• Utilize technology and CRM systems to track customer interactions and follow-up opportunities.
• Answer customer inquiries and efficiently schedule service appointments.
• Thrive in a fast-paced call center environment while meeting daily call and service targets.

Skills

Communication skills

Teamwork

Phone presence

Tech savviness

Tools

CRM software

Job description

Young Powersports Morgan is hiring Customer Service Representatives to connect with customers by calls, texts, and digital channels. You will schedule service appointments, follow up on maintenance needs, and support the service team in a fast-paced environment.

The role emphasizes strong communication, a customer-first mindset, and reliability in a team-driven setting, with a path for career growth within the Young Automotive Group.