Customer Experience Analytics Intern

BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot); United States; On-site; USD 12,123,000 - 13,776,000; Full time

Job summary

GAF is seeking a motivated Summer Intern to support the Customer Experience function within Residential Business. You will engage in customer journey analysis, experience optimization, and daily administrative tasks during an 11-week program designed to develop leadership and operational skills.

The internship is paid at an hourly rate of $20.00, with 40 hours per week and no benefits. Travel to plants or customer sites is expected up to 10% of the time, and visas sponsorship is not provided.

Qualifications

• Pursuing an undergraduate degree in Business, Marketing, Communications, Data Analytics, or related field.
• Minimum 3.0 GPA and sophomore or junior standing.
• May 24, 2027 to August 6, 2027 internship window.
• Willingness to travel to plants or customer sites up to 10%.
• Strong written and verbal communication; attention to detail.
• Experience with Google Suite and CRM tools is a plus.

Responsibilities

• Support Customer Experience with journey analysis and KPI tracking.
• Assist with experience optimization and process improvements.
• Handle day-to-day operations and customer advocacy initiatives.
• Collaborate with Sales, Product, Marketing, and Operations on projects.

Skills

Customer experience interest

Data analysis

Communication skills

Education

Undergraduate major in Business/Marketing/Data Analytics

Tools

Google Suite

Salesforce

Job description

GAF is seeking a motivated Summer Intern to support the Customer Experience function within Residential Business. You will engage in customer journey analysis, experience optimization, and daily administrative tasks during an 11-week program designed to develop leadership and operational skills.

The internship is paid at an hourly rate of $20.00, with 40 hours per week and no benefits. Travel to plants or customer sites is expected up to 10% of the time, and visas sponsorship is not provided.