Customer Experience Intern

BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot); United States; On-site; USD 12,123,000 - 13,776,000; Full time

Job summary

GAF is seeking a motivated Summer Intern to support the Customer Experience function within Residential Business. You will engage in customer journey analysis, experience optimization, and daily administrative tasks during an 11-week program designed to develop leadership and operational skills.

The internship is paid at an hourly rate of $20.00, with 40 hours per week and no benefits. Travel to plants or customer sites is expected up to 10% of the time, and visas sponsorship is not provided.

Qualifications

• Pursuing an undergraduate degree in Business, Marketing, Communications, Data Analytics, or related field.
• Minimum 3.0 GPA and sophomore or junior standing.
• May 24, 2027 to August 6, 2027 internship window.
• Willingness to travel to plants or customer sites up to 10%.
• Strong written and verbal communication; attention to detail.
• Experience with Google Suite and CRM tools is a plus.

Responsibilities

• Support Customer Experience with journey analysis and KPI tracking.
• Assist with experience optimization and process improvements.
• Handle day-to-day operations and customer advocacy initiatives.
• Collaborate with Sales, Product, Marketing, and Operations on projects.

Skills

Customer experience interest

Data analysis

Communication skills

Education

Undergraduate major in Business/Marketing/Data Analytics

Tools

Google Suite

Salesforce

Job description

At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to begin, grow, and develop in your career. Under this roof, you will experience our incredible culture and be empowered to support your teammates, your customers and especially your community through collaboration. Under this roof, we define the future while leading the present through our commitment to continuous improvement and never being satisfied with the status quo. We are GAF. And under this roof, we protect what matters most.

Job Description

As a Summer Intern, you will support the Customer Experience function within the Residential Business. We are looking for a motivated and analytical Intern to support our team through customer journey analysis, experience optimization, and administrative tasks. This internship is an excellent opportunity to gain hands-on experience in a customer-centric business function and to learn how a high-growth company scales its customer success processes. During your 11-week program, you will have the opportunity to learn, contribute, and develop leadership skills through your project assignment, Leadership Dialogues, and Professional Development Workshops.

Essential Duties

• Customer Feedback Analysis and Reporting: Assist with collecting and analyzing customer data to track key performance indicators (KPIs), identify customer behavioral trends, and provide actionable insights.
• Experience Improvement: Support the Customer Experience team in identifying and implementing new touchpoints, processes, and workflows to increase efficiency, scalability, and overall customer satisfaction.
• Run-the-Business Operations: Learn through hands-on experiences by supporting Customer Experience teams with day-to-day operations and customer advocacy initiatives.
• Cross-Functional Collaboration: Work with various departments, including Sales, Product, Marketing, and Operations, to support strategic customer-centric projects and initiatives.

Requirements

• Major in Business, Marketing, Communications, Data Analytics, or a related field
• 3.0 GPA
• Preferably with a sophomore or junior standing pursuing an undergraduate degree
• Ability to participate from May 24, 2027 - August 6, 2027
• Ability to travel and visit plants or customer sites as needed (10% time)
• Strong interest in customer experience, client relations, and data analysis
• Proficiency with Google Suite
• Experience with a CRM platform like Salesforce or customer feedback tools is a plus
• Excellent communication skills, both written and verbal, with strong attention to detail
• Curiosity, empathy, and strong problem-solving skills
• Self-motivated and able to manage multiple projects in a dynamic, fast-paced environment

Compensation & Working Conditions

All GAF internship roles are paid at an hourly rate; however, there are no benefits associated with these positions. Candidates are expected to work 40 hours per week over the summer. Transportation, F-1, and H-1B visa sponsorship will not be provided in association with these positions.

Professional Growth & Inclusion

Professional growth and development are very important to us! We offer internal training programs and courses, in addition to our on-the-job experiences. We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

Additional Notes

NOTE: The below benefits are only applicable for Full-Time Employees. They do not apply to GAF Internships. Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Base Hourly Rate: $20.00

Disability Accommodation

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

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Company Overview

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world. Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors. GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.