Customer Experience Analyst - Data-Driven Culture Champion

State of Missouri; Jefferson City (MO); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Missouri State Employee Retirement Sys

Deferred compensation plan

Health insurance (employee & family)

Paid life insurance

Long-term disability insurance

Cafeteria plan

Paid holidays

10 hours annual leave per month

10 hours sick leave per month

Uniforms provided

Pre-service and in-service training

Access to credit union

Direct deposit of paycheck

Health, wellness and safety programs

529 College Savings Program

Job summary

The Missouri Department of Corrections is seeking a dedicated analyst to strengthen the customer-centric culture through data analysis and service improvements across departments. This role focuses on monitoring satisfaction metrics, identifying opportunities, and implementing solutions for the customer journey with MVE products and services.

Responsibilities include analyzing customer data, developing metrics, and collaborating with teams to elevate overall experience, reflecting the

Qualifications

• Experience in data preparation and visualization.
• Familiarity with survey building and website tracking.
• Excellent written and oral communication.
• Understanding of the Department of Corrections structure, strategic plan and mission.
• Ability to work independently and as a team with staff at all levels.

Responsibilities

• Analyze customer data to identify experience improvement opportunities.
• Ensure customer-centric culture implementation across the departments.
• Develop and monitor customer satisfaction metrics.
• Collaborate with all teams to enhance customer experience.

Skills

Data analysis

Critical thinking

Communication

Team collaboration

Independent work

Tools

Tableau Software

Website tracking

Survey tools

Job description

The Missouri Department of Corrections is seeking a dedicated analyst to strengthen the customer-centric culture through data analysis and service improvements across departments. This role focuses on monitoring satisfaction metrics, identifying opportunities, and implementing solutions for the customer journey with MVE products and services.

Responsibilities include analyzing customer data, developing metrics, and collaborating with teams to elevate overall experience, reflecting the