Utility Data & Policy Analyst — Customer Experience

State of Missouri; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Deferred savings program

13 paid holidays

Flexible work schedules

Tuition reimbursement

Job summary

The State of Missouri, located in Jefferson City, seeks a professional to perform analyses and provide recommendations on customer experience and utility regulation. You will contribute to evaluating service quality and customer expectations for Missouri-regulated utilities.

Role involves preparing reports, testimony, and coordinating with state and federal entities, with occasional travel. Bachelor’s degree and 2–4 years’ experience are required, plus strong communication and writing skills.

Qualifications

• Bachelor's degree from an accredited college.
• 2-4 years of relevant experience.
• Professional experience in utility or regulatory environment preferred.
• Strong interpersonal, communication, active listening, and writing skills.
• Ability to work within a team setting or independently is required.

Responsibilities

• Perform operational, service quality and management analyses of Missouri regulated utilities.
• Reports on the effectiveness and efficiency of Missouri regulated electric, gas water and sewer utilities.
• Examine utility proposals related to customer experiences and customer expectations.
• Plan, organize and coordinate moderately complex Commission, state and federal legislative matters related to utility programs.
• Conducts special studies and investigations, prepares recommendations, and provides written and oral testimony to the Commission.
• Reviews utility service quality statistics, including call center and meter reading performance.
• Position may require occasional in and out of state travel.

Skills

Interpersonal skills

Communication

Active listening

Writing

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The State of Missouri, located in Jefferson City, seeks a professional to perform analyses and provide recommendations on customer experience and utility regulation. You will contribute to evaluating service quality and customer expectations for Missouri-regulated utilities.

Role involves preparing reports, testimony, and coordinating with state and federal entities, with occasional travel. Bachelor’s degree and 2–4 years’ experience are required, plus strong communication and writing skills.