Data-Driven Customer Experience Analyst

State-of-Missour; Jefferson City (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Missouri State Employee Retirement

Deferred compensation plan

Paid holidays

10 hours annual leave per month

Long-term disability insurance

Cafeteria plan

Most 529 College Savings Program

Job summary

The Missouri Department of Corrections is seeking a data-driven analyst to strengthen customer experience across the organization. This role will analyze customer data, monitor satisfaction metrics, and collaborate with departments to implement improvements to the journey with MVE products and services.

Located in Jefferson City, the position offers comprehensive state benefits and opportunities for professional growth. Strong communication, data visualization and teamwork are essential.

Qualifications

• Expertise in data preparation, validation and visualization.
• Experience with customer data collection.
• Experience building surveys and tracking website analytics.

Responsibilities

• Analyze customer data to identify experience improvement opportunities.
• Ensure customer-centric culture implementation across the departments.
• Develop and monitor customer satisfaction metrics.
• Collaborate with all teams to enhance customer experience.

Skills

Data preparation

Data validation

Data visualization

Customer data collection

Survey design

Website tracking

Communication skills

Organizational skills

Critical thinking

Team collaboration

Tools

Tableau

Job description

The Missouri Department of Corrections is seeking a data-driven analyst to strengthen customer experience across the organization. This role will analyze customer data, monitor satisfaction metrics, and collaborate with departments to implement improvements to the journey with MVE products and services.

Located in Jefferson City, the position offers comprehensive state benefits and opportunities for professional growth. Strong communication, data visualization and teamwork are essential.