Regulatory Data & Research Analyst - Utility Insights

State-of-Missour

Jefferson City (MO)

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Paid time off

13 paid holidays

State employee pension plan

Deferred savings program

Job summary

Missouri Public Service Commission is seeking a qualified analyst for the Customer Experience Department located in Jefferson City, MO. The role focuses on operational analyses of Missouri utilities, reporting on service quality, and evaluating customer experience proposals to improve rates and reliability.

The department conducts studies, prepares recommendations, and may require written and oral testimony.

Qualifications

Bachelor's degree from an accredited college.
2-4 years of relevant experience.
Professional experience in utility or regulatory environment preferred.
Personal computer experience required, Microsoft Office experience preferred.
Must have strong interpersonal, communication, active listening, and writing skills.
Ability to work within a team setting or independently is required.
Must have initiative and strong work ethic.

Responsibilities

Perform operational, service quality and management analyses of Missouri regulated utilities.
Reports on the effectiveness and efficiency of Missouri regulated electric, gas water and sewer utilities.
Examine utility proposals related to customer experiences and customer expectations.
Plan, organize and coordinate moderately complex Commission, state and federal legislative matters related to utility programs.
Conducts special studies and investigations, prepares recommendations, and provides written and oral testimony to the Commission.
Reviews utility service quality statistics, including call center and meter reading performance.
Position may require occasional in and out of state travel.