Customer Experience Officer - MVE

State-of-Missour; Jefferson City (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Missouri State Employee Retirement

Deferred compensation plan

Paid holidays

10 hours annual leave per month

Long-term disability insurance

Cafeteria plan

Most 529 College Savings Program

Job summary

The Missouri Department of Corrections is seeking a data-driven analyst to strengthen customer experience across the organization. This role will analyze customer data, monitor satisfaction metrics, and collaborate with departments to implement improvements to the journey with MVE products and services.

Located in Jefferson City, the position offers comprehensive state benefits and opportunities for professional growth. Strong communication, data visualization and teamwork are essential.

Qualifications

• Expertise in data preparation, validation and visualization.
• Experience with customer data collection.
• Experience building surveys and tracking website analytics.

Responsibilities

• Analyze customer data to identify experience improvement opportunities.
• Ensure customer-centric culture implementation across the departments.
• Develop and monitor customer satisfaction metrics.
• Collaborate with all teams to enhance customer experience.

Skills

Data preparation

Data validation

Data visualization

Customer data collection

Survey design

Website tracking

Communication skills

Organizational skills

Critical thinking

Team collaboration

Tools

Tableau

Job description

A position in the Missouri Department of Corrections is more than a job. It's a calling. Corrections employees transform lives, equipping Missourians in the criminal justice system with the skills they need to contribute to their communities, inside and outside our walls. More than 95 percent of people who enter the prison system ultimately are released. We want to make sure they’re good neighbors.
We offer great benefits! Missouri State Employee Retirement System / Deferred compensation plan / Health insurance (medical, vision, dental for employees and family) / Paid life insurance / Long-term disability insurance / Cafeteria plan / Paid holidays / 10 hours annual leave per month / 10 hours sick leave per month / Uniforms provided when required / Pre-service and in-service training / Access to credit union / Direct deposit of paycheck (required) / Employee health, wellness and safety initiatives / MOST 529 College Savings Program. The Missouri Department of Corrections is an equal opportunity employer and a drug-free workspace.

This position will domicile at the MVE Building at 1717 Industrial Drive in Jefferson City.

This dedicated role will focus on ensuring customer-centric culture across the organization through data analysis and customer experience improvement initiatives. Response for monitoring customer satisfaction, identifying improvement opportunities, and implementing solutions to enhance the overall customer journey with MVE products and services.

Primary Functions:

• Analyze customer data to identify experience improvement opportunities
• Ensure customer-centric culture implementation across the departments
• Develop and monitor customer satisfaction metrics
• Collaborate with all teams to enhance customer experience

Preferred Qualifications/Skills:

• Expertise in data preparation, validation and visualization
• Ability to use Tableau Software is beneficial
• Experience in customer data collection
• Familiarity with survey building, website tracking, and understanding customer behavior.
• An understanding of the Department of Corrections structure, strategic plan and mission.
• Excellent written and oral communication skills.
• Excellent organizational skills
• Critical thinking and problem-solving skills.
• Ability to work independently and as a team member with staff at all levels.
• Ability to work with constituents, employers and community stakeholders.

Contingent upon your position, you may also be eligible to receive:

• A $2.00 per hour shift differential if you are assigned to a shift that begins on or between 12:00pm (noon) and 5:00am and are employed at a 24/7 congregate care facility (i.e. institution, transition center, supervision center, or command center).
• A $0.75 per hour medium security or $1.50 maximum security differential if you work full-time at a qualifying facility.
• A $1.00 per hour restrictive housing differential if you are assigned a regular post within a restrict housing/segregation unit at any facility.

The Department of Corrections currently offers a guaranteed 1% pay increase for every two years of continuous service up to 20 years! If you are transferring from another State of Missouri agency and are receiving state retention pay, please be advised that the Missouri Department of Corrections administers retention based upon your retention anniversary date. As a result, your retention pay upon transfer may differ from what you were receiving at your previous agency until you reach your applicable retention anniversary date.

The Missouri Department of Corrections is proud to have a tradition of promotion from within for employees looking for and seeking distinctive career paths. As you work for the department, we invite you to consider your goals and make choices to actively head toward them. We seek to recognize employees who serve with distinction.

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