Customer Communications Specialist

Avalonvi; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive training

Welcoming collaborative environment

Growth opportunities

Job summary

Avalonvi is seeking a personable Communications Agent in Austin to foster positive interactions with customers and share clear information about services. The role emphasizes listening, professional communication, and guiding customers to helpful resources.

Ideal candidates bring excellent verbal communication, attention to detail, and a friendly, solution-oriented mindset. Training is provided, with collaborative team support and opportunities for professional growth.

Qualifications

• Excellent verbal communication and active listening skills.
• Friendly, approachable, and professional demeanor.
• Strong interpersonal skills and attention to detail.
• Ability to explain information clearly to different audiences.
• Good judgment and a solution-oriented mindset.
• Willingness to learn and adapt to new responsibilities.

Responsibilities

• Share accurate and easy-to-understand information about company services and initiatives.
• Assist customers with general questions and direct them to appropriate resources.
• Build positive relationships through respectful and professional interactions.
• Help communicate important updates to customers and team members.
• Listen to feedback and identify opportunities to improve the customer experience.
• Support customer engagement activities and company initiatives.
• Maintain a consistent, professional approach when representing the organization.

Skills

Verbal communication

Active listening

Customer service

Attention to detail

Clear information explanation

Willingness to learn

Team player

Job description

Avalonvi is seeking a personable Communications Agent in Austin to foster positive interactions with customers and share clear information about services. The role emphasizes listening, professional communication, and guiding customers to helpful resources.

Ideal candidates bring excellent verbal communication, attention to detail, and a friendly, solution-oriented mindset. Training is provided, with collaborative team support and opportunities for professional growth.