Customer Experience Agent – Rentals & Returns

Fox Rent A Car Inc.; West Palm Beach (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car Inc. is seeking a Customer Service Agent to be the face of the brand at our West Palm Beach location. You will prepare and inspect vehicles, assist customers with rentals, returns, and exit procedures, and ensure a smooth, welcoming experience from pickup to drop-off.

Responsibilities include maintaining the ready line, guiding customers, and handling paperwork with care, while upholding safety and quality standards across all touchpoints.

Qualifications

• Valid driver's license is required.
• High school diploma or equivalent required.

Responsibilities

• Prepare, clean, and ready vehicles; maintain an organized ready line area.
• Inspect vehicles for quality; pull those needing servicing.
• Facilitate vehicle exchanges, swaps, or upgrades per customer requests.
• Assist customers in locating rental vehicles and with luggage as needed.
• Support vehicle flow by moving and parking within the facility.
• Complete and verify checkout slips for each vehicle.
• Welcome returning customers and inspect vehicles for damage, mileage and fuel.
• Secure keys and remove personal belongings; document issues.
• Review final rental contracts and explain charges to customers.
• Greet, verify documents, and manage exit booth interactions.

Skills

Top-notch people skills

Troubleshooting with a smile

Patience and understanding

Education

Valid Driver's License

High School Diploma or equivalent

Job description

Fox Rent A Car Inc. is seeking a Customer Service Agent to be the face of the brand at our West Palm Beach location. You will prepare and inspect vehicles, assist customers with rentals, returns, and exit procedures, and ensure a smooth, welcoming experience from pickup to drop-off.

Responsibilities include maintaining the ready line, guiding customers, and handling paperwork with care, while upholding safety and quality standards across all touchpoints.