Customer Experience Agent: Delight Customers Daily

Lucid Hearing; Great Falls (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

401(k) option

Health Savings Account (HSA)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Job summary

North 40 Outfitters Home Office in Great Falls, MT is seeking a Full-Time Customer Service Agent to join our team. You will connect with customers and provide an exceptional experience by answering calls, emails, and social inquiries, and help resolve order discrepancies with store teams.

This role requires a customer-first mindset, strong communication and problem-solving skills, plus the ability to work rotating shifts including weekends and holidays.

Qualifications

• Experience in customer service, call center, or support roles.
• Ability to handle inbound/outbound calls and emails.
• Proficient with Microsoft Office and basic CRM software.
• Excellent communication, active listening, and problem-solving skills.
• Able to work rotating shifts, including weekends and holidays.
• Detail-oriented with strong organizational skills.
• Comfortable working at a computer and viewing screens all day.

Responsibilities

• Answer customer calls, emails, and social media inquiries.
• Resolve order discrepancies and communicate with customers.
• Coordinate with stores to correct future orders.
• Handle rotating shifts, including weekends and holidays.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Active listening

Multitasking

Organizational skills

Attention to detail

Reliability

Tools

HubSpot/Salesforce

Microsoft Office

VoIP systems

Job description

North 40 Outfitters Home Office in Great Falls, MT is seeking a Full-Time Customer Service Agent to join our team. You will connect with customers and provide an exceptional experience by answering calls, emails, and social inquiries, and help resolve order discrepancies with store teams.

This role requires a customer-first mindset, strong communication and problem-solving skills, plus the ability to work rotating shifts including weekends and holidays.